Return Policy & Refunds

This return policy applies to digital photo licenses, JPG/TIF files and manually delivered image files ordered through this website.

Digital products

The products offered are digital image files and digital licenses. Delivery is handled manually after payment has been received.

Cancellation before delivery

As long as the digital file has not yet been delivered, made available, or provided as a download, an order may be cancelled or changed. This also applies if the customer accidentally selected the wrong image or the wrong product variant.

No refunds after delivery

Once a digital image file has been delivered, downloaded, or made available to the customer, refunds, exchanges, or cancellations are no longer possible.

No approval or selection copies

This policy prevents the use of digital image files as approval copies, selection copies, or temporary evaluation downloads.

Please check before purchasing

Customers are encouraged to carefully review the image, Photo ID, title, and selected format before completing their purchase.

Technical problems

A corrected replacement file or a refund will be provided if the delivered file is corrupted, cannot be opened, does not match the purchased product, or cannot be delivered because of a technical error.

Reporting period

Technical problems must be reported by email within 14 days of receiving the file.

Contact

Please include the Photo ID, image title, ordered variant and PayPal transaction number with every request.

ℹ️ Contact: beat.flecklin@gmx.net